Utility Billing

About

The Finance staff in charge of Utility Billing are responsible for the preparation, processing, and collection of the monthly billing cycle for water, sewer, and sanitation accounts.

Billing

Monthly bills should be received on or before the 1st of the month and are due by the 15th of each month. Late fees are assessed on the 21st of the month or the next business day.   Shut-off and suspension of service information may be found on the back of past due Utility Statements.  Email statement customers may find shut-off and suspension of service information below.
 

Citizen Self Service (CSS) Instructions

For full instructions on registering a new account and linking your utility billing account(s), please click the following link:
CSS Registration Instructions (PDF)   

To continue, click here:  ONLINE BILL PAY (CSS)

Applications & Forms

  1. Owner Agreement (PDF)
  2. Request for Adjustment (PDF)
  3. Temporary Suspension of Service (Fire) (PDF)
  4. Temporary Suspension of Service (PDF)

My Account

  1. Account Information Update Form (PDF)
  2. Sign Up For Auto Bill Pay (PDF)
  3. CSS Registration Instructions

Utility Billing Information

  1. Citizen Self Service Registration (PDF)
  2. CSS Registration Instructions
  3. Customer Service Policy (PDF)
  4. Utility Statement Backer (Current) (PDF)
  5. Utility Statement Backer (Past Due) (PDF)
  6. Water Conservation Tips (PDF)